Shipping policy
At AurasShop, we strive to ensure you receive your products safely and within the estimated timeframe. We ship to the United States and to international destinations available during the checkout process.
Order Processing
Orders are processed once payment is confirmed. Preparation time may vary depending on product availability and the shipping origin.
The estimated processing time is [1 to 3 business days]. Public holidays and weekends may affect preparation times.
Delivery Times
Delivery times are estimates and may vary based on the destination, the shipping carrier, customs procedures, and other factors beyond AurasShop's control.
United States: [3 to 8 days].
International shipping: [5 to 12 days].
Delivery timeframes begin once the order has been processed and handed over to the carrier.
Shipping Costs
Shipping costs will be displayed during the checkout process, before you complete your order. Prices may vary based on the destination, weight, package dimensions, and available shipping methods.
Order Tracking
Whenever the carrier allows, you will receive a tracking number or a link to check the status of your shipment. Please note that tracking information may take some time to update after the order has been dispatched.
Taxes and Customs
International orders may be subject to taxes, duties, customs fees, or other charges imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are the customer's responsibility.
Delivery Delays
While we make every effort to meet estimated delivery times, delays may occur due to factors such as weather conditions, customs inspections, peak seasons, or carrier issues.
If we become aware of a significant delay, we will attempt to notify you using the contact details provided with your order.
Delivery Address
It is the customer's responsibility to provide a complete and accurate shipping address. If you need to correct it, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the address can be changed.
Undelivered Orders
If your order is marked as delivered but you have not received it, please contact us so we can review the tracking information and help you investigate the situation.
For any questions regarding shipping, please email us at (s.m.import3@gmail.com)